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Why Contractors Shouldn’t Take Every Job They Come Across

Why Contractors Shouldn’t Take Every Job They Come Across

by Brian Pinney | Jan 9, 2015 | Pleasing The Customer

As a contractor, you have several goals. These include turning a profit, satisfying your customer and building a positive reputation.It would seem that you have more chances to obtain your objective if you take each job you are offered. After all, the...
Key Questions a Contractor Should Ask the Client Before Starting a Job

Key Questions a Contractor Should Ask the Client Before Starting a Job

by Brian Pinney | Dec 9, 2014 | Pleasing The Customer

As a contractor – particularly those in construction, landscaping, roofing, and the like – it is generally considered common knowledge that work should never begin before certain information is obtained from the client.What specific information should be...
4 Simple Ways Contractors Can Get Repeat Customers

4 Simple Ways Contractors Can Get Repeat Customers

by Brian Pinney | Nov 19, 2014 | Pleasing The Customer

Before the internet, people who needed a contractor would open the Yellow Pages and start dialing. But now, online review services make it much easier to get customer reviews on contractors and ignore the ones who don’t delight their customers.To get business,...
How Contractors Can Take a Proactive Approach to Online Reviews

How Contractors Can Take a Proactive Approach to Online Reviews

by Brian Pinney | Nov 13, 2014 | Pleasing The Customer

It’s easy to forget sometimes, but as a contractor you are providing a service to a customer—just like a restaurant, retail store or other business. As such, your customers are going to have an opinion on the service you provideToday, there are different ways for...
6 Ways For Contractors to Prevent Bad Reviews From Clients

6 Ways For Contractors to Prevent Bad Reviews From Clients

by Brian Pinney | Aug 6, 2014 | Pleasing The Customer

One of the most important aspects of a business is having a good reputation. This can help you acquire new clients, and provides a good brand image.In the world of contractors, it is very important to keep a positive outlook attached to your name. The industry...
A Happy Customer is a Contracting Company’s Most Important Asset

A Happy Customer is a Contracting Company’s Most Important Asset

by Brian Pinney | Jun 4, 2014 | Pleasing The Customer

In order to survive setbacks and downturns in business, as well as grow to meet their goals, a contracting company needs to focus on keeping their customers happy.In fact, many experts in business, advocate a focus on customer satisfaction as a way...
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