by Brian Pinney | Jan 9, 2015 | Pleasing The Customer
As a contractor, you have several goals. These include turning a profit, satisfying your customer and building a positive reputation.It would seem that you have more chances to obtain your objective if you take each job you are offered. After all, the...
by Brian Pinney | Dec 9, 2014 | Pleasing The Customer
As a contractor – particularly those in construction, landscaping, roofing, and the like – it is generally considered common knowledge that work should never begin before certain information is obtained from the client.What specific information should be...
by Brian Pinney | Nov 19, 2014 | Pleasing The Customer
Before the internet, people who needed a contractor would open the Yellow Pages and start dialing. But now, online review services make it much easier to get customer reviews on contractors and ignore the ones who don’t delight their customers.To get business,...
by Brian Pinney | Nov 13, 2014 | Pleasing The Customer
It’s easy to forget sometimes, but as a contractor you are providing a service to a customer—just like a restaurant, retail store or other business. As such, your customers are going to have an opinion on the service you provideToday, there are different ways for...
by Brian Pinney | Aug 6, 2014 | Pleasing The Customer
One of the most important aspects of a business is having a good reputation. This can help you acquire new clients, and provides a good brand image.In the world of contractors, it is very important to keep a positive outlook attached to your name. The industry...
by Brian Pinney | Jun 4, 2014 | Pleasing The Customer
In order to survive setbacks and downturns in business, as well as grow to meet their goals, a contracting company needs to focus on keeping their customers happy.In fact, many experts in business, advocate a focus on customer satisfaction as a way...
