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Pleasing The Customer

Key Questions a Contractor Should Ask the Client Before Starting a Job

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Key Questions a Contractor Should Ask the Client Before Starting a Job

As a contractor - particularly those in construction, landscaping, roofing, and the like - it is generally considered common knowledge that work should never begin before certain information is obtained from the client.

What specific information should be obtain, however, is often a matter of debate. Garnering as much information as possible allows a contractor to gain a thorough understanding of the projects and its specific elements. Asking a client questions about a projects allows a contractor to determine if the client is a good fit and also give him or her the opportunity to properly prepare a bid and draft a contract.

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4 Simple Ways Contractors Can Get Repeat Customers

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4 Simple Ways Contractors Can Get Repeat Customers

Before the internet, people who needed a contractor would open the Yellow Pages and start dialing. But now, online review services make it much easier to get customer reviews on contractors and ignore the ones who don’t delight their customers.

To get business, contractors have to please their customers every time, because those bad online reviews can have huge and lasting consequences on your business.

The good news is that pleasing customers is surprisingly simple. Little things make a huge difference in customer satisfaction, your online ratings and your bottom line.

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 How Contractors Can Take a Proactive Approach to Online Reviews

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How Contractors Can Take a Proactive Approach to Online Reviews

It’s easy to forget sometimes, but as a contractor you are providing a service to a customer—just like a restaurant, retail store or other business. As such, your customers are going to have an opinion on the service you provide

Today, there are different ways for your customers to share their opinions of you online. Do not ignore this! Instead, take a proactive approach to online reviews and discover how they can benefit you as a contractor.

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6 Ways For Contractors to Prevent Bad Reviews From Clients

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6 Ways For Contractors to Prevent Bad Reviews From Clients

One of the most important aspects of a business is having a good reputation. This can help you acquire new clients, and provides a good brand image.

In the world of contractors, it is very important to keep a positive outlook attached to your name. The industry can be very small, and with social media at the forefront, getting a bad rep only takes a few keystrokes.

How can you prevent getting bad reviews from clients?

There are a few ways:

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A Happy Customer is a Contracting Company's Most Important Asset

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A Happy Customer is a Contracting Company's Most Important Asset

In order to survive setbacks and downturns in business, as well as grow to meet their goals, a contracting company needs to focus on keeping their customers happy.

In fact, many experts in business, advocate a focus on customer satisfaction as a way to protect the most important asset a contracting company has.

This can help ensure the longevity of a contracting company in the highly competitive business world today.

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Why You Should Continue to Delight Your Customers

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Why You Should Continue to Delight Your Customers

In the business world today, service oriented companies, such as contractors, are one of the most in demand industries.

According to a January 2014 press release by The Associated General Contractors of America (AGC of America), many contractors that participated in a survey conducted as part of a project called Optimism Returns stated that they anticipate an increase in the demand for their services throughout the year.

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The Importance of Customer Satisfaction

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The Importance of Customer Satisfaction

Customer satisfaction is incredibly important: it builds your reputation, encourages word of mouth advertising and secures you repeat customers.

Increasing your customer satisfaction is generally a product of standing behind your service and delivering it in a timely and effective fashion.

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