5 Ways You Can Start Thanking Your Customers

March 26th, 2014

Thanking your customers is a large part of ensuring that they’ll come back to you next time.

Here are a few ways that you can consider thanking your customers and encouraging them to contact you in the future.

1. Offer Small Discounts to Repeat Customers

Offering a future discount will encourage them to think about you in the future while also showing them that you care. Discounts can be as simple as offering a free consultation or as significant as a percentage off.

2. Think About Them During the Holidays

Sending your customers a note on their holidays, such as New Years or Christmas, is an excellent way to show them that you’re thinking about them and that you appreciate their business.

3. Give Back to the Community

Small business owners can often reap great rewards by involving themselves in community outreach, to give back to the area that has given them so much.

4. Create a Rewards Program

Rewards programs tend to be highly successful. Allowing your customers to earn rewards will encourage them to think about you. In practice, a reward program operates a lot like a discount — but it also increases customer engagement.

5. Don’t Forget to Say it

Simply the act of thanking your customer for their business — in a sincere and personal manner — can work volumes. Remember that we are people first, and consumers and professionals second. You can consider sending a note after the job, or simply thanking them after the completion.