Episode 60: Using Metrics to Improve Field Performance

Feb 7

Illustration of a field service reporting dashboard with charts, checklists, GPS tracking, and a worker using a tablet, representing job performance visibility and operational management.

Episode Synopsis:

In this episode of Time Well Spent, we explore how tracking key field performance metrics gives small business owners the visibility they need to eliminate hidden inefficiencies and make better decisions. You’ll hear about:

Why many field service owners avoid metrics and rely on instinct instead of data.
How tracking travel time versus on-site time reveals wasted hours and improves scheduling.
What technician utilization tells you about productivity and non-billable work.
The power of understanding jobs per day to balance workloads and raise throughput.
Why the first-time fix rate matters for customer satisfaction and operational costs.
How job costing helps you see whether each job truly makes money.
Turning raw data into action without overwhelming your team or systems.
Simple frameworks for picking one metric, testing changes, and measuring results.
Why metrics aren’t about control but clarity for better business decisions.